Shipping policy
Free standard shipping on every order
Standard shipping is free, whatever you order. If your order contains different products, it may arrive in more than one parcel, because each product is made by the print partner that specialises in it.
Made to order
Every item is printed and made once you order it, which avoids overstock and waste. Production takes 5–7 business days. You'll get an email with tracking as soon as your order ships.
Delivery times after dispatch
| Destination | Shipping time |
|---|---|
| USA | 10–12 business days |
| Australia, UK, Canada, New Zealand | 12–15 business days |
| Other countries we ship to | 15–20 business days |
Adding production, most orders arrive about 3–4 weeks after ordering. These are estimates: weather, customs and carrier delays can add time, especially in November and December.
Where we ship
Australia, the USA, Canada (except Manitoba and Saskatchewan), the UK, New Zealand, Switzerland, Norway, Iceland, Japan, Hong Kong, the United Arab Emirates, Ukraine, Serbia, New Caledonia and the Isle of Man. We don't currently ship to the European Union. A few products can't ship to every country; checkout will tell you.
Where your order ships from
Most items are made by our print partners in China. A few ship from Australia or the USA.
Customs and import charges
USA: our prices already include US import duties, so there is nothing extra to pay on delivery.
UK: UK import VAT is declared at customs by our production partner, so you shouldn't be asked to pay anything extra on delivery.
Other countries may charge import taxes or duties on parcels from overseas. Unless they were charged at checkout, they are paid by the buyer, and we can't refund them if a parcel is refused.
Addresses
Please check your address at checkout. We ship to the address you give us. If a parcel comes back because the address was incorrect or incomplete, redelivery costs are paid by you. We can't ship to PO boxes for every product; checkout will tell you.
Lost or damaged parcels
If your parcel is lost or arrives damaged, email support@raianasvibes.com and we'll put it right. See our refund policy for how this works. Optional Shipping Protection is also available at checkout.
Questions
Email support@raianasvibes.com. We'll get back to you as soon as we can.