Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?


About the company and our products

Where is your company located?

We are based in a little town called Weston, just out of Newcastle, Australia.

How do I reach customer service?

You can send a direct email to

Or you can contact us by filling out a contact form here.

You can also chat with us via our chat bot located at the bottom right corner of the website.

Or you can message us on our social plateformes like Facebook or Instagram @raianasvibes.

Our friendly support team will do their best to get back to you in the best delays.

Why is everything made to order?

The benefits of having products made to order is that there is no over stock and waste, meaning we don't have to dispose of unsold items into landfills.

You can learn more about our business model here.

Where are the products manufactured?

Because we have such a wide range of product types, we need to source them from different production facilities so we can get the highest quality of every item in our catalog. 

Most of these facilities are in China. The others are based in the USA, Australia and Canada.

Why don't you make your products in Australia?

We would love to have our products made in Australia but the issue is to find a manufacturer who is capable to print on demand the kind of products that we sell with our designs on them.

If you know of any Aussie manufacturers who can do this, please do let us know!

Do you sell wholesale?

Yes we do sell some items wholesale on Faire. You can check us out by clicking here. Kindly reach out at for more details on how to stock us.


What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. You'll find them at each of our products' pages.

You can also reach out and our friendly customer team will be happy to help you decide.

I made a mistake in my order, can I change it?

Only if your order has not yet gone into production. Once an order has gone into production, unfortunately we are no longer able to make any changes to the order.

We wait 3 hours before processing orders to give customers a grace period to contact us if they realise they have made a mistake with their order, so please check your order confirmation email carefully to ensure that everything is correct and contact us immediately if you realise you have made a mistake.

If you did not receive an automatic order confirmation email within 5 minutes of ordering, please contact us and we will resend it to you.

If an order is delivered to the wrong address or returned to sender due to customer error, any costs associated with redelivery and/or reordering will be the customer's responsibility.

If you accidentally ordered the wrong size, once you have received them you will be able to exchange them under the Refund Policy.

I have not received my order confirmation?

Sometimes the order confirmation can end up in the junk mail.

If you have not received your order confirmation within 24h, please reach out to us so that we can see what may have happened.

What forms of payment do you accept?

We currently accept PayPal, Apple Pay, Google Pay, Afterpay, Sezzle and all major credit/debit cards. 

I can't see Afterpay as a payment option, how can I place my order with Afterpay?

Apologies for the inconvenience!

The only way at the moment to be able to see and choose Afterpay as a payment option is to select the AUD currency on the website before check out. You can do so via the currency switcher that is positioned in the bottom left of the screen.

Shipping & Tracking

How much is shipping?

Standard shipping is FREE.

You can opt for Expedited shipping at checkout for an extra AUD$30.

Do you ship overseas?

Yes, we ship pretty much everywhere it is possible to ship.

Where do your products ship from?

From our partner's facilities in the US: Pullover hoodies, Bella Canva 3001 t-shirts, mobile phone cases.

From our partner's facilities in Canada: Bella Canva 3001 t-shirts.

From our partner's facilities in China : All Car accessories, All Over Print (AOP) T-shirts, AOP hoodies, AOP footwear, AOP skirts, AOP crop tops, AOP zip hoodies, AOP hooded blankets, AOP cloaks, AOP bedding sets, AOP leggings, AOP joggers & AOP dresses.

How long is shipping?

Our products are not mass-produced. To minimise our environmental impact, each item is individually made once ordered by our carefully vetted, reliable product makers, and then shipped directly from our makers to you. Depending on the product and where you live, your order may come from China, Canada, the USA or Australia.

Production usually takes between 5-7 days, however in peak periods we sometimes see longer production timeframes.

Please note that we cannot guarantee delivery timeframes due to these issues. We can provide estimates based on recent average shipping timeframes only, so please use this as a guide only. Shipping timeframes do not include production time.

Standard Shipping: At the moment, standard shipping is currently taking an average of 2 - 3 weeks.

Expedited Shipping: At the moment, priority shipping is currently taking around 9 days. Expedited shipping means we will send your order using a premium courier service with a great track record for faster shipping. If you would like your order as soon as possible, we highly recommend upgrading to expedited shipping.

Please note that we cannot ship Express to a PO box address, we need a street address. Please also note that addresses considered as "remote areas" by DHL Express and FEDEX may not benefit from our express shipping option as they incur a remote handling surcharge of USD40 set byDHL Express and FEDEXthat we cannot cover for. If you have paid for express shipping and it turns out that your address is considered as a "remote area" by these shipping carriers, we will contact you and refund your express shipping fee.

Remember, all the best things are worth waiting for!

What shipping carrier do you use?

We use several shipping carriers, depending where your order ship from and where to.


How can I track my order?

We will send you a tracking number so you can track the delivery process of your order. 

Once your package has been sent from our partner's warehouse, you should have received a shipping confirmation email that includes your tracking link.

Your tracking number can be input into your country's own postal system. If you are signed up for notifications via email or text with your local postal service, you will be notified of the expected delivery date. 

Alternatively, you can track your order on our website. Just follow the video's instruction here.

Why have I not received a tracking number yet?

If you have not received your tracking number, it may be because your order is still in the production phase.

Since everything is made to order, we require a 3-5 business day production time.

Once an item has been produced it will then be handed off to our shipping partners who will then supply us with a tracking number. This tracking number will be automatically emailed to you.

You can also make sure by checking your spam folder.

Do I need to pay taxes/VAT for my order?

Some countries may be subject to a customs tax, import fee and/or duty fee, or anything along the same nature.

Although we do our best to avoid these extra fees, there may be instances where you will be required to pay extra in order to receive your product at the time of delivery. The fee will be the responsibility of the person making the purchase. 

Raiana's Vibes will not be liable for any additional fees.

Cancellations, Returns & Exchanges

Can I cancel or modify my order?

When you place an order, you have 3 hours to contact our customer service team and request a cancellation or modification. After 3 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

*Please note that for certain items, if your order has already been shipped, we cannot proceed with the cancellation or any modification, even if your request is made within the 3 hours period after your order was placed.

To cancel an order, please send us a message at with all the details concerning the items you want to cancel as well as your order number.

Kindly do the same thing if you would like to modify an order and we’ll do our best to help you!

What is your return policy?

We offer an easy 30 day return policy. Please see our return page here for more information on how to go about an exchange or refund.

Do you offer free exchange on sizes?

We do so but only for some specific products: the winter snow boots and the embroidered high tops. And only within a 2 sizes error range.

Other than these products, you can still return them - within 30 days - but you will have to cover the return shipping. See our return page here for more information on this matter.

I received an incorrect/damaged item. What should I do?

Please email us directly at with your order details and photos of the incorrect/damaged product. We will then organise for a replacement to be sent out to you straight away. 

Get in touch

Have questions about your order, or a general enquiry?