Returns & Refunds
Our policy lasts 30 days. Any item that is returned more than 30 days after delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please follow the steps below:
Contact us via our email - email@example.com to inform us you would like to make a refund or exchange. Please include the order number and reason for refund/exchange.
Once we have confirmed the item/s can be returned we will let you know by email.
Send the item/s in their original packaging back to our returns address:
6 Swanson street
Weston, NSW, 2326
Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach us, may vary. We will send you an email to confirm we have received you returned item/s and once they are inspected and approved we will process the refund straight away. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
There are certain situations where only partial refunds are granted (if applicable)
Anything with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Sale items (if applicable)
We will not refund any item that is a clearance item. I.e: More than 50% off.
Personalised items (if applicable)
We only replace/refund these items if they are defective or damaged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. If you need to exchange it for the same item, or if you need to exchange a size - send us an email at email@example.com and send your item to:
6 Swanson street
Weston, NSW, 2326
In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email firstname.lastname@example.org for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.
We will always do our best to assist you, but Raiana's Vibes does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim through them.
Order Modifications or Cancellation
After your order has been placed, you have 6 hours to contact our customer service and request order modifications or a cancellation. After 6 hours, your order has already been placed in production and can no longer be modified.
Obvious Damaged/Incorrect Order
At Raiana's Vibes, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at email@example.com and one of our helpful support staff will organize a reprint or a refund for you!